Booking Process: Psychiatry Consultation

• Your GP referral is valid for 12 months from the day of your first consultation with us.

  • If you are referring your child (<18 years old), we may require a referral for the parents/carers as well. This will allow us to facilitate separate consultations with parents without the child present, which may be in the best interests of the family.

• Your GP can send the referral to us directly (see referrer section), or alternatively, you can send the referral via email to reception@pitstophealth.com.au

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REMINDER: Dr Patrik Ho and Dr Jack Hsu are not currently accepting referrals for new patients due to extended waiting periods

• We will contact you once we have received and processed the referral to proceed with booking your initial consultation.

• Our referral processing times is approximately 5-7 business days.

  • If you do not hear back from us after this time, please do not hesitate to contact us to follow up with your referral.​

• We will provide you with an introduction letter confirming your initial appointment dates and times and our patient registration and consent form.​

• If your referral cannot be accepted for any reason, we will provide a letter to advise of alternative practices that may be suitable. 

• 2 weeks before consultation: 

  • You will receive an SMS confirmation for your appointment booking and a payment link to complete $100 deposit payment. The appointment will only be confirmed once deposit payment is received.

  • If you are unable to attend the appointment, please call us at least 2 full working days in advance to avoid late notice fee.

  • If we do not receive a reply and are not able to process the deposit 1 week prior, your booking will be cancelled.

• 1 week before consultation:

  • Complete the patient registration and consent form, and the intake form

  • Ensure your deposit payment has been made - You will receive an automated deposit receipt upon payment. 

• Important documents:

  • ​Medicare / private health fund details

  • Letters / reports: doctors, psychologist, school, NDIS providers etc.